Privacy Policy

1. Who we are

Mutian Biotech (“Mutian”, “we”, “us”) operates the Mutian clinical research collaboration platform at mutianasia.com and related subdomains. We are the data controller for personal information collected through our platform.

Contact: privacy@mutian.com

2. What data we collect

We collect information you provide directly:

• Account data: name, email address, role (pet parent or veterinarian), language preference.
• Cat profile data: cat name, breed, birth date, weight, FIP type, treatment status, and related clinical observations you enter.
• Treatment logs: daily clinical observations, dosage records, vital signs, and notes you submit.
• Blood reports: documents you upload for clinical case tracking.
• Order data:product selections, shipping address, and the email used to issue a PayPal invoice (we never see or store raw card numbers — payment is handled entirely on PayPal's side).
• Veterinarian profile data: professional license number, clinic name and address, license documentation (for verified vets only).
• Media: photos and files you upload to cat profiles or treatment logs.

We also collect limited technical data automatically: IP address, browser type, locale, and interaction logs (for security and performance). We do not sell this data.

3. Why we process your data (legal bases)

• Contract performance (Art 6(1)(b)): to provide the platform services you registered for, including order fulfilment and case tracking.
• Legitimate interests (Art 6(1)(f)): platform security, fraud prevention, and service improvement.
• Legal obligation (Art 6(1)(c)): tax record retention (order data, 7 years), veterinarian credentialing records (7 years).
• Consent (Art 6(1)(a)): marketing email communications (optional, withdrawable at any time).

4. Third-party processors

We use the following sub-processors. All are bound by data processing agreements (DPA):

We do not transfer your personal data to any other third parties without your explicit consent, except where required by law.

5. How long we keep your data

• Account, cat, and treatment data: retained until you request deletion. After a deletion request is approved, your account is permanently removed from our systems.
• Order records: anonymised and retained for 7 years to satisfy tax and accounting obligations. The anonymised record contains no name, email, or address.
• Veterinarian credentialing records: anonymised and retained for 7 years (business evidence and regulatory compliance).
• Marketing consent logs: retained until consent is withdrawn or account is deleted.

6. Your rights under GDPR

If you are located in the European Economic Area, you have the following rights:

• Access (Art 15): request a copy of all personal data we hold. Use the Data Export feature in your account dashboard.
• Portability (Art 20): receive your data in a machine-readable format (ZIP download via the same export tool).
• Erasure (Art 17): request deletion of your account and all associated data. Use the Delete Account page. Tax-mandatory order records are anonymised, not deleted.
• Rectification (Art 16): correct inaccurate personal data via your account settings.
• Restriction (Art 18): request that we restrict processing of your data in certain circumstances.
• Objection (Art 21): object to processing based on legitimate interests. Contact us at privacy@mutian.com.
• Withdraw consent: unsubscribe from marketing emails at any time via the link in any email, or via account settings.

You also have the right to lodge a complaint with your local data protection authority.

7. Cookies and tracking

We use strictly necessary cookies to maintain your session and remember your language preference. We do not use third-party advertising cookies or cross-site tracking. Analytics cookies (if added in a future update) will be subject to prior consent. Full cookie policy details will be published when our cookie consent system is launched (planned for platform release).

8. Contact us

For any privacy questions or to exercise your rights, contact our privacy team:

Email: privacy@mutian.com
We aim to respond within 30 days.