MUTIAN42,000+ FIP cats supported worldwide84-day protocol guaranteeFast shipping
MUTIAN
MUTIAN · GUARANTEE TERMS

84 days and not clear?
We continue, free of charge.

Coverage activates automatically once the treatment course is complete. If your cat relapses within the coverage period, we provide up to 180 days of additional supply at no charge — no re-diagnosis required, no extra payment.

Activates on Day 85
Neuro / ocular forms: Day 113
01 · ELIGIBILITY

Which cats are eligible for the guarantee?

⚠ The following are NOT covered by the guarantee
Cats that are FIV-positive or FeLV-positive are outside the scope of the guarantee. This term has been in effect since 2019-12-01 and applies to all new orders.

Aside from the exclusion above, every cat undergoing FIP treatment with Mutian Products is eligible for the Day 85 guarantee, provided the compliance requirements in Section 2 are met.

02 · COMPLIANCE REQUIREMENTS

The conditions for the guarantee to remain valid

For the guarantee to stay valid, the cat parent must meet all three of the following conditions:

Condition A · Complete the full course
Complete the full 84-day treatment course with Mutian Products (112 days for neuro and ocular forms), and do not mix it with other comparable products.
Condition B · Follow the protocol
Report your cat’s current weight and condition to the companion clinician on a regular basis, and follow the dosage adjustments they advise. If you decline to follow our protocol or guidance, the guarantee is voided.
Condition C · Keep a treatment log
Record treatment progress on our platform (daily check-in, temperature, weight). This is both your proof of coverage and an essential basis for the companion clinician to read trends.
03 · EXAMINATION SCHEDULE

Which documents must be submitted?

Within 10 days of starting treatment, the following must be submitted:

  • (A) Complete blood count + biochemistry (CBC & Chem panel)
  • (B) X-ray (chest and abdomen)
  • (C) Ultrasound (abdomen)
  • (D) Eye photographs (front view, natural light)
  • (E) Video of walking and jumping (15–30 seconds)

If a particular examination cannot be completed in time, explain the reason to the companion clinician.

StageRequired examinationsTiming requirement
Before treatment startsA · B · C · D · E (full set)Submit within 10 days of starting
Week 4A · BAround Day 28, ±3 days
Week 8A (add C if effusion remains at Week 4)Around Day 56
Week 11A · C (required for the companion vet to approve completion)Around Day 77, before treatment ends
About the Week 11 re-check
The Week 11 A + C is a prerequisite for the Mutian vet to formally approve “treatment complete”. Without this re-check the guarantee cannot enter the activation process.
04 · STOP PROCEDURE

Before stopping, you must contact us.

Before discontinuing Mutian Products, you must:

  • Send the companion clinician your cat’s latest CBC + biochemistry + ultrasound / X-ray
  • Wait for our confirmation before stopping — do not decide the stop date unilaterally on your own
⚠ Why this matters
One of the main reasons FIP relapses is an incomplete treatment course. Indicators that look “fine” do not mean it is safe to stop — the Mutian vet team judges whether the stop criteria are met based on the complete data.
05 · ACTIVATION & RELAPSE COVERAGE

If a relapse happens, what do we do?

Guarantee activation timing
The guarantee activates automatically on Day 85 (Day 113 for neuro / ocular forms — i.e. the day after the course completes). If the cat relapses within 180 days of activation, we provide up to 180 days of additional supply free of charge; the exact length is decided by the Mutian vet on review.

If you suspect your cat has relapsed, follow these steps:

  • Contact the companion clinician immediately with the symptoms and timeline
  • Provide the latest CBC + biochemistry + ultrasound / X-ray
  • Provide the information below
Information requiredExample / note
Parent nameAlex Chen
FIP typeWet / dry
Ocular involvementYes / no
Neurological signsYes / no
Treatment start date2026-03-15
Dosage used100 mg/kg/day
Date of birth2024-01-20
Weight (before & after treatment)4.3 kg → 5.1 kg
SexMale / female
BreedRagdoll
Medical history summaryAny other conditions during treatment
06 · CONTACT SUPPORT

Any questions? We are here.

Our team is dedicated to Mutian treatment and has a direct line to Mutian vets and specialists. Whatever your question about the treatment process, the guarantee terms, or a relapse, you can reach us through the contact form.

These guarantee terms apply to all orders placed through official Mutian Global channels. The contents of the guarantee may be adjusted to satisfy regional regulatory requirements. In the event of a dispute, the latest English-language version of these terms prevails. MUTIAN is a registered trademark of Mutian Global. 2026 Mutian Global.